warranty

  1. B

    Surface Pro - worst warranty experience ever!!!!

    I've had the worse experience possible with the Surface Pro Microsoft Complete warranty. The funny thing is that I am not even trying to get Microsoft to make a repair or pay for a replacement. For the last 2 days I've been trying to purchase the extended warranty. When I initially ordered my...
  2. aschulte

    Water damage to screen - do I have options?

    Because of a small housing flood, my Surface P3 screen does not function. The touch screen works and the computer itself is fine (aka I'm using an external monitor and keyboard). It's only been a day so I'm hoping that is might 'dry out' and show image again (which happened to one of my phones a...
  3. D

    Warranty on second hand Surface Pro 4?

    Hi there, This is my first post but I've been owning Surfaces for a long time (started with RT, then Surface2). I am now considering buying a second hand Surface Pro 4, but after all the problems that there have been since launch I wonder about the warranty. If the previous owner registered...
  4. D

    Warranty on second hand Surface Pro 4?

    Hi there, This is my first post but I've been owning Surfaces for a long time (started with RT, then Surface2). I am now considering buying a second hand Surface Pro 4, but after all the problems that there have been since launch I wonder about the warranty. If the previous owner registered...
  5. B

    Surface 3 warranty

    Hello everyone! I recently bought a Surface 3, I used is for my studies and I was really happy with it. Unfortunately after some time I noticed yellow tinting on the right of the screen and an array of colored pixels visible on a black background. I wasn't able send it in for service because I...
  6. A

    How replacement order works?

    Hi, My replacement order was placed on 14/12, but I still did not receive an second email telling me that my device was shipped. The first email said I said receive an second one within 24-48 hours. Should I worried about that? Because I will be away on the 22th. Answer Desk seems to be not...
  7. S

    Scratched my surface book after one week

    Of course just my poor luck. I fell asleep last night with my surface book on my bed. Ended up pushing it off my bed in my sleep. I wake up to my surface book on the floor and a scratch on the outside of the tablet. Since I'm pretty sure the tablet is coated with some kind of paint I think...
  8. M

    Surface Pro 3 screen pixel deteriotation

    Hi, Purchased SP3 on a visit to Houston in 2014 now out of warranty. Noticed yellow hue on left side of screen develop over last few months and had a screen conversation with support who confirmed that it was a known problem and only option was replacement but I had to get order from EU support...

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