After 4 1/2 months, my Surface has died
- Thread starter Trovahead
- Start date
my screen cracked for no apparent reason, so eventually, after a long battle with Microsoft, they decided they would replace it, I got a replacement, not refurbished
derausgewanderte
Member
wanted to report back that my replacement came back after exactly a week. However, after no status change until half-time I contacted MS. They couldn't tell me much. Then I posted on Twitter @Surface and minutes later the status changed and a few hours later shipped (coincidence? - maybe, maybe not).
I inspected everything when I got it and everything seemed to be perfect (looks new and battery shows full capacity, although that can probably be manipulated). Anyway, only a few days later I just noticed a dead pixel third from top and right. I am bummed... Eventually I will get this resolved but right now I am tired of waiting... Maybe I take the 1hour trip to the next MS Store on the weekend after I call to see if they have the 64Gb RT in stock.
hope you will have better luck with yours
cheers
edit: still the only way to exchange is associated with a 7-10day wait. The rep called the closest store for me and they will exchange it for me when I walk in. Will do just that in the next couple days.
Last edited:
OP
Trovahead
New Member
My brand new replacement arrived today - it's updating happily. Exactly one week after I sent out my dead one. So far, everything looks great - bookmarked websites came up on the start menu, but I guess I need to rely on my memory for previously downloaded apps. Thank you microsoft! :big smile:
bosamar
Well-Known Member
Do you have another Win8 system? If so, you only need to go to the app store and all your old apps will be there bookmarked.
derausgewanderte
Member
yep, app store, your app and you find everything you had installed on your Surface. worked fine here
derausgewanderte
Member
was down at the MS Store today. They took my RT with bad pixel. Store clerk was making a joke with me first. "No, sorry Sir, we can't exchange it", then saying "just kidding". No problems with exchange. They even gave me the entire new box. Only when I got home I realized that the power adapter was also in there.
Looking back at the previous exchange via shipping I must say that I believe that the first replacement I received looked more like a refurbished unit. This unit is perfect perfect even for an OCD person like myself
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J515OP
Super Moderator
MS cancelled advanced exchanges due to supply issues. They can't send you a new one if they don't have it to send
