my screen cracked for no apparent reason, so eventually, after a long battle with Microsoft, they decided they would replace it, I got a replacement, not refurbishedI live in Oregon - so if it's going to Redmond, WA, that's just a stone's throw away. For those who have done returns, did you get a new device or a refurbished one?
Thanks again!
wanted to report back that my replacement came back after exactly a week. However, after no status change until half-time I contacted MS. They couldn't tell me much. Then I posted on Twitter @Surface and minutes later the status changed and a few hours later shipped (coincidence? - maybe, maybe not).Mine was a 64GB RT.
Do you have another Win8 system? If so, you only need to go to the app store and all your old apps will be there bookmarked.but I guess I need to rely on my memory for previously downloaded apps.
yep, app store, your app and you find everything you had installed on your Surface. worked fine hereDo you have another Win8 system? If so, you only need to go to the app store and all your old apps will be there bookmarked.
was down at the MS Store today. They took my RT with bad pixel. Store clerk was making a joke with me first. "No, sorry Sir, we can't exchange it", then saying "just kidding". No problems with exchange. They even gave me the entire new box. Only when I got home I realized that the power adapter was also in there.Eventually I will get this resolved but right now I am tired of waiting... Maybe I take the 1hour trip to the next MS Store on the weekend after I call to see if they have the 64Gb RT in stock.
hope you will have better luck with yours
cheers
edit: still the only way to exchange is associated with a 7-10day wait. The rep called the closest store for me and they will exchange it for me when I walk in. Will do just that in the next couple days.
MS cancelled advanced exchanges due to supply issues. They can't send you a new one if they don't have it to sendSeems odd to me why you can't do advanced exchanges like we can in the UK. I got a brand new surface in 2 days and then sent my old one back.