viniciuscu
New Member
Hi, sorry for my english
My surface 2 was not able to boot the windows normally, it was falling on the system restore options.
I did the upgrade process for the .zip provided by Microsoft, but the message I was told was that my storage was locked (probably by the bitlocker).
I then formatted the partition by the command prompt to do a clean installation from the windows 10 media creation tool. However, when I reboot the device, it is locked in bootlop, where I can not access the BIOS options, nor I can boot from USB.
How to proceed?
What I've already tried:
Format the pendrive in FAT32 and NTFS and make it bootable (both by CMD and by third-party programs), using both Windows .iso and .zip provided for recovery.
Download a Linux distro and make a bootable USB stick.
I have already done many alternative procedures, such as holding down the power button for 30 seconds, for example.
What I noticed is that when I hold the Volume - button, the surface logo screen stays longer, but for no more than a few seconds.
Another thing I noticed is that I get a vibration response when I tap the Windows logo
Any suggestion?
My surface 2 was not able to boot the windows normally, it was falling on the system restore options.
I did the upgrade process for the .zip provided by Microsoft, but the message I was told was that my storage was locked (probably by the bitlocker).
I then formatted the partition by the command prompt to do a clean installation from the windows 10 media creation tool. However, when I reboot the device, it is locked in bootlop, where I can not access the BIOS options, nor I can boot from USB.
How to proceed?
What I've already tried:
Format the pendrive in FAT32 and NTFS and make it bootable (both by CMD and by third-party programs), using both Windows .iso and .zip provided for recovery.
Download a Linux distro and make a bootable USB stick.
I have already done many alternative procedures, such as holding down the power button for 30 seconds, for example.
What I noticed is that when I hold the Volume - button, the surface logo screen stays longer, but for no more than a few seconds.
Another thing I noticed is that I get a vibration response when I tap the Windows logo
Any suggestion?