A few special cases does not warrant Microsoft pulling the firmware for THE ENTIRE SURFACE USERBASE! This is very wide-spread, every tech support person I spoke to (5 so far) at Microsoft has familiarity with all of my issues. The hold time to get Surface support (before X-mas) was nearly 3 hours!Those issues ARE on a "few" special cases. If every of the many thousands (if not hundred-thousands) exemplars of this device would all have severe issues there would be far more complain.
Not to mention really serious issues like killing the device entirely, etc. That happened to very few.
Surely MS has also tested the update, on very few and little circumstances probably, but they did.
Yes and it still boots very fast and you can start a dozen programs within seconds.
Don't forget, this is a windows PC.. a full fledged PC.
How did you live before there were Windows Tablets?
I think in the cases where you really depend on instant-starts, a PC-like device is simply not the right thing to use. Which ones are the cases where you need that?
Don't tell me you are wandering all the day through dozen places and need at any of those places more than two programms or documents at once..
Why wouldn't an iPad or some Android work?
Well, then you can't really bash on MS because of the squeaking screen since that was a follow-up problem because of the initial problem.. Be happy that it didn't burn.. :/
I highly doubt those issues will noticably damage the perception of the product, especially now since that firmware update isn't up anymore, meaning anyone who buys the device now, doesn't has to fear this update.
Do you have any proof that MS exchanged the members who work on the Surface?
Whether this is something "unacceptable" is doubtworthy too if you ask me... it is how it is. An extremely complex thing like a PC in tablet format, especially one about the most powerful on the market, just can't be perfect from start... iCore Tablet PCs are still something new where you cannot relay on dozen of years of developement.
If "premium devices" as you call them, really were without issues, there wouldn't be technical aid forums for Macs either and Companies wouldn't have to test their devices throughly before adapting to new ones, like ChemCat described.
There's no perfection.
At least the Surface Pro 2 never crashed on me or failed. That's still better than quite all the desktops I had in past, except the actual one.
EDIT: BTW. because of the wacom inaccuray again: Did you ever have another Wacom-enabled laptop/device with a screen in your hands?
Even Lenovo's high-end Business line which easily almost costs double the Surface Pro 2 has inaccuray around the borders and corners. The reason is mainly of technical nature... The nonactual line which many companies still use - my college for example - is even clearly worse than the SP 2 is. And still those were surely called "premium devices"...
Preventing this inaccuray would require a very large bezel like on Wacom's CintiQ.
This is a full PC, we know...but it is in the ultrabook\tablet form factor which like an iPad or phone, must be able to resume from a near off state almost instantly. Thats even in the ultrabook spec released by Intel years ago that gave birth to, of all things, the MacBook Air, Asus Transformer and Surface Pro.
"Be happy it didn't burn" ---you cant be serious!? I cant knock Microsoft? Who do I knock then? The bag company maybe for making computer bags or myself for expecting my SP2 to stay asleep in transit?
All in all, we have come here to express our dissatisfaction and perhaps elicit technical knowledge that may help us correct MS oversights NOT to be lectured that we're fanboys, whiners, non professionals, about our work scenarios or what I (20+ years in IT, currently Director of Infrastructure for a very large multinational company) expect out of a $1500 PC.