Issues (auto-hibernate is one of them)

[KevinMulder]

Dear all,

I have the brand new Surface Pro 2017 (i7, 512 GB and 16 GB RAM).
I had the SP4 (i5, 256 gb and 8 GB RAM) and was so enormously pleased with it. Perfect machine. I had no problems whatsoever; never ever ever ever.

Now I have the brand new Surface Pro and I have encountered several problems:
- multiple times already did I get the blue screen of death; HOW ??
- Auto hibernate while I am playing games, working, streaming videos; both plugged in and on battery. Doesn't matter what settings I am using; it goes off. Is there a fix already for this? I mean, it is easily turned back on but it really affects my pleasure in using the device.
- Honestly, the battery life seems to be worse than the SP4 i5 I had. Now I understand the i5 uses less, but the new Surface Pro was Sugar coated with having better battery (far more better than SP4). Although I will need to play more with the battery settings to really get a good feeling; it feels like I am having less unplugged time than before. But, in all fairness, it might be that I am doing/using more.
- Does anyone else feel as if the windows hello camera on the new SP is worse than the SP4's, or is it just me?
I just can't seem to get it set-up as good as I had it on the SP4.

All in all, the machine remains my primary device (only device for that matter) and I am happy to use it: but the problems are starting to be annoying; especially the blue screen of death and the auto hibernate issue. THIS NEEDS TO BE FIXED!

Best regards
Kevin

 

[jnjroach]

Hi Kevin,

Welcome to our community. Have you done all of the Firmware Updates and Hot Fixes? Are you running on the Production Ring or any of the Insider Rings?

Auto-hibernation typically only happens when the battery gets down to 6%. The Windows Hello was wonky for me prior to the updates. But it does appear that some are seeing an hibernation bug as discussed in the Official MS Forms - Surface Pro 2017 turning off or hibernating randomly!!!

MS is aware and is investigating, or you could ask for an exchange.

I have the SP 2017 (i5/8/256) and I'm getting 7.5 Hours of battery on average. I'm also running Insider Fast so that impacts my battery life significantly. With just browsing and letting it go into S0iX I can usually go the whole weekend on battery.