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Multiple Surface Pro 3's stuck at Surface logo with a small on-screen keyboard

jcr26

New Member
Got 3 of these in today at work and all of them have the same issue. I usually run Surface Data Eraser on these first but quickly discovered an issue. You cannot boot to the BIOS, or boot to any bootable USB. The Volume keys are completely ignored during boot up. The power button still works fine and turns on and off each unit with no issues.

The 30 second reset and the 2 button shutdown do not fix the issue.

I've wiped and imaged a lot of these here at work but I have never seen this issue before.

Here's an album of some pics for reference:

[URL to photo album removed by moderators. Photos should be posted directly.]
 

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