Here is the problem I am having. When I use my pen to start writing on the first line on the handwriting panel, I often get random marks on the left hand side of the second line. Most often these marks get turned into "Periods". I have to erase them to get rid of them.
I took my surface to the local Microsoft Store. They confirmed the problem and started the process of replacing my Surface. While I was waiting (it takes awhile), I discovered that every Surface Pro 3 in the store had the same problem. The Assistant looked the other Surface Pros and told me that it probably was an issue in the software. Since the replacement process had already started, I got a new Surface -- which had the same problem.
I went on line to support. They wanted me to run through the typical problem solving -- calibrating the pen etc. Other than that, they weren't very useful. I asked if this was a known problem but did not get an answer.
Anybody else have this issue? Anybody solve it?
Tom
I took my surface to the local Microsoft Store. They confirmed the problem and started the process of replacing my Surface. While I was waiting (it takes awhile), I discovered that every Surface Pro 3 in the store had the same problem. The Assistant looked the other Surface Pros and told me that it probably was an issue in the software. Since the replacement process had already started, I got a new Surface -- which had the same problem.
I went on line to support. They wanted me to run through the typical problem solving -- calibrating the pen etc. Other than that, they weren't very useful. I asked if this was a known problem but did not get an answer.
Anybody else have this issue? Anybody solve it?
Tom