The internal C: drive on my SP2 died last Sunday and I now have a replacement. In setting up, I'm unable to get the computer to recognize my Surface Arc Mouse. Control Panel says the Bluetooth hardware is operating properly. Is there some method of getting the two to communicate?
Solved Replacement SP2 won't recognize Surface Arc Mouse
- Thread starter retcgav8r
- Start date
malberttoo
Well-Known Member
Can you connect any other Bluetooth devices to your Surface?
No, I haven't, but I don't believe I have anything that would connect. The mouse was working just fine on the SP2 that died a few days ago.
Troubleshooter
http://www.microsoft.com/surface/en-us/support/hardware-and-drivers/troubleshoot-bluetooth-devices
Maybe reset the mouse? Try removing the battery for a while.
http://www.microsoft.com/surface/en-us/support/hardware-and-drivers/troubleshoot-bluetooth-devices
Maybe reset the mouse? Try removing the battery for a while.
Did you install the driver software? It seems to be separate from the normal Update functions. I just installed a BT "microsoft sculp comfort mouse" and for a few mornings had a notification about "finish installing drivers." I eventually clicked it and it used a "go.microsoft.com/fwlink/..." link to download it. I can't remember the full link but this is the file-name it downloaded.
MouseKeyboardCenter_64bit_ENG_2.3.188.exe
See if you can locate it with a search. If not I can upload it to somewhere for you.
MouseKeyboardCenter_64bit_ENG_2.3.188.exe
See if you can locate it with a search. If not I can upload it to somewhere for you.
I removed the mouse's batteries and reinstalled. It appears to be working properly--the blue tracking light and the green light on top both light up as advertised. Downloaded the recommended file and installed. The Mouse and Keyboard Center procedure results in "Bluetooth device not found," or words to that effect. Bluetooth is on and with the mouse also on, it is not found. Think I'll go to the Device Manager again and see what I can do about the Bluetooth device.
Hope I am not telling you things you already know, but try...
Charms
Settings
Change PC Settings
PC and Devices
Bluetooth
Make sure that BT is turned on and see if it searches, as in, sliding dots just below the BT switch.
You need to find if it is the mouse or the Surface BT.
Is there any way you can test by pairing the mouse with another PC, phone or tablet?
Charms
Settings
Change PC Settings
PC and Devices
Bluetooth
Make sure that BT is turned on and see if it searches, as in, sliding dots just below the BT switch.
You need to find if it is the mouse or the Surface BT.
Is there any way you can test by pairing the mouse with another PC, phone or tablet?
