SP4 Screen Flicker Replacement Program

[jnjroach]

If your device is impacted please see here for remediation - https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker

 

[Plantje]

Thanks for sharing!

 

[MisterEdF]

That's great. A year ago it cost me almost $500 for that issue.

 

[MisterEdF]

How the heck do you get through their phone maze to get to customer service?

 

[Plantje]

And you have already paid that? Or have you waited and you're going to do it now? Otherwise I would start complaining!

 

[MisterEdF]

I paid for it exactly 1 yr ago when SP was 1 month out of warranty. I have been fighting with their phone maze for the last hour and never get to the right department although I have no idea what that department should be. Their website says to "call cusatomer service" for a refund and provides a number which is just a maze useless questions.

 

[Plantje]

Hang in there! In the end it should work out!

 

[MisterEdF]

Well, I got screwed on this deal. They are telling me that when the service order code got entered it was entered as "DEAD SCREEN" not "FLICKERING SCREEN" and there is nothing they can do. Obviously at that time (May 2017) there was no option for "flickering screen." So I am totally ripped off for $500.

 

[Plantje]

That sucks