My Pro arrived in Texas on 12-10 in the morning. The status online says "Product shipped by customer". One lady form the answer tech told me that I will get my replacement in 1-2 days! another man told me that It has arrived at fed ex, but has not been delivered to microsoft yet, due to the storm. He also said that I will get a confirmation email once the replacement is sent out. Another one told me I should get the replacement on or before the 20th, so many mixed answers form these people. Like someone mentioned, microsoft answer techs are very nice people, but unreliable. Looks like I have to play the waiting game to find out. Anyone else?