Surface 3 locking up problem

[Gartski]

Hi I'm wondering if any of you guys have had any problems with your Surface just completely locking up when on screensaver and also the keyboard not working so I have to go into device manager and remove to get this working again. I have got 50 of these to roll out at work and this is starting to become a nightmare!

 

[HeavyHanded]

Smokes! I've had my Surface 3 lock up, Pen and Touch are unresponsive but keyboard and mouse work. I noticed my Surface 3 performs better after turning off TPM and device encryption, something you may not be able to as an IT guy responsible for company data. Still, when I looked into the event viewer, during the time of my lockups, TPM always had a big red exclamation point next to it. Check your resource monitor. I think the Surface 3 locks up when CPU is pressed/stressed.

 

[GreyFox7]

I was having various problems fairly frequently which *seem* to have disappeared after the last update but that mat just be a random thing you get with each update.

 

[Argus Tuft]

I've had my S3 lock-up, randomly, and sometimes multiple times in one day, and I can't get any response from anything. What I have to do is press the on/off button until it turns off, wait a few minutes, then turn it back on. My browser restores the previous tabs so I don't lose my place, but what I a dreading is if it freezes whilst saving a file.

 

[GreyFox7]

I've had my S3 lock-up, randomly, and sometimes multiple times in one day, and I can't get any response from anything. What I have to do is press the on/off button until it turns off, wait a few minutes, then turn it back on. My browser restores the previous tabs so I don't lose my place, but what I a dreading is if it freezes whilst saving a file.

Try running SFC /scannow at an Admin Command Prompt

 

[Argus Tuft]

Try running SFC /scannow at an Admin Command Prompt

Did that on the S3 as well as my W10 desktop. Both came up clean.

Next!

 

[Telstar1948]

I was just scrolling in my browser when it locked up - everything froze. Had to hold down on power until it shut down then rebooted. I've only had it since last week, but this is the first occurrence. Since I had no other processes except scrolling in the browser, I wonder if it had a display driver issue that caused some conflict locking everything up?

BTW, is the drive on the S3 encrypted? Someone mentioned turning it off for smoother/faster performance. Is that just with the SP's or the Surface too? If it includes the Surface, how do you disable it?