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Surface Pro 4 - In Warranty - Standard Exchange - Turn Around Time and Replacement Condition

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New Member
What is the standard turn around time when you send you Surface Pro 4 (i4/8GB/256GB) for replacement? Due to:

- Light bleeding from the top of the screen
- Loose power button that rattles and it's loose

What do you get back as a replacement? a Like New Surface Pro 4? Or is it a refurbished device that shows signs of use? My surface is almost brand new now, so I am afraid I will get something worse than what I have.

Any feedback will be appreciated, thanks


Staff member
Please don't cross post....you've started 2 threads and posted into an existing thread. Closing this one and merging your question into the existing thread
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