I read on this forum that someone received a package that was labeled 'Repaired' but my package has no such markings, just the serial # and shipping label.I'm truly glad to hear you were happy with your exchange.
Maybe Microsoft finally got too many complaints about 8.1 not being installed on its refurbished replacements to ignore. Would you care to share images of the stickers on the box? I'll do the same and it will be interesting to compare notes. If you do, scrub out any identifying numbers/addresses etc on the stickers. I've already posted this pic on another thread:
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Wish I had have taken some pics of the condition of the refurb replacement; from memory I didn't. Microsoft asked me to take pics of the cosmetic damage to 'help' their future customer service provisions. I failed to see how it would do so, given I had already offered tonnes of help and they ignored all of it, plus I'd already read threads on this forum from a year ago with the same complaints, so I refused. I asked if it would 'help' taking a photo of the Windows button which was also faulty but the guy couldn't give me a response to that one. Yeah, I was being petty, but I was fed up.
There were no stickers or stamps anywhere on the device either. Inside the box was a padded white plastic bag with the 'Surface' logo in blue. The device was also wrapped in the original clear plastic that my brand new surface came in.
Is this normal?