Surface pro doesn't start

[Wim B]

Hello

I have here a Surface Pro 5 witch screen is broken
i' ve replaced a new screen , but the surface won't start up
it loads its battery though

issue : when I demounted the old screen the surface was still running
I couldn't turn it off because of the broken screen

Can this have created the startup problem ?
Any one has experience with this

many thanks

greets
Wim

 

[sharpuser]

It sounds like the repair has caused this problem.
It is possible that your Surface Pro 5 is running, but only the screen is not working. This could be tested with an external monitor.

 

[Turbo4AWD]

Hello

I have here a Surface Pro 5 witch screen is broken
i' ve replaced a new screen , but the surface won't start up
it loads its battery though

issue : when I demounted the old screen the surface was still running
I couldn't turn it off because of the broken screen

Can this have created the startup problem ?
Any one has experience with this

many thanks

greets
Wim

I agree with sharpuser. I would suggest trying to connect to an external monitor to find out what is going on. Then you can take proper steps to resolving the issue.