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Type Cover firmware failure, any news?

SantiGG

New Member
The type cover firmware death is a long time known issue, affecting thousands of Surface users. Seems that MS does not care at all about it.
I have a SP3 and a SP4, a type3 cover and a type4 one, there is no way to make them work in any combination.
Tried everything and nothing helps. So it seems that we can only wait for a firmware solution by MS.

Has anyone any news about it?

Thanks to you all.
 
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Turbo4AWD

Active Member
The type cover firmware death is a long time known issue, affecting thousands of Surface users. Seems that MS does not care at all about it.
I have a SP3 and a SP4, a type3 cover and a type4 one, there is no way to make them work in any combination.
Tried everything and nothing helps. So it seems that we can only wait for a firmware solution by MS.

Has anyone any news about it?

Thanks to you all.
Interesting, I have two Surface devices and neither have had the "type cover firmware death" issue. At most, it would not respond until I entered bios, then it worked without issue. Firmware update for the Surface 3 came out and fixed the type cover not responding issue from ever coming back.

Tried to search it and the closest thing I got was that after a firmware update to the Surface Pro, you connect your keyboard and it doesn't work, then you must plug in a Type Cover from a different Surface pro generation and it will work again and accept your old type cover too. This was eventually fixed in the Surface Pro 4 in the April 2018 firmware update.

Otherwise, this issue is usually resolved by people uninstalling 3rd party Antivirus, Running disk cleanup and clearing old system files, Reinstalling Windows 10 fresh deleting all files, entering UEFI BIOS on the Surface Pro and verifying the keyboard and mouse works there, etc. For MOST people this resolves the issue as the driver shows up and reinstalls successfully...especially after the April 2018 firmware update. Not sure why people are still experiencing this issue on Surface Pro 4s.
 
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SantiGG

New Member
Interesting, I have two Surface devices and neither have had the "type cover firmware death" issue. At most, it would not respond until I entered bios, then it worked without issue. Firmware update for the Surface 3 came out and fixed the type cover not responding issue from ever coming back.

Tried to search it and the closest thing I got was that after a firmware update to the Surface Pro, you connect your keyboard and it doesn't work, then you must plug in a Type Cover from a different Surface pro generation and it will work again and accept your old type cover too. This was eventually fixed in the Surface Pro 4 in the April 2018 firmware update.

Otherwise, this issue is usually resolved by people uninstalling 3rd party Antivirus, Running disk cleanup and clearing old system files, Reinstalling Windows 10 fresh deleting all files, entering UEFI BIOS on the Surface Pro and verifying the keyboard and mouse works there, etc. For MOST people this resolves the issue as the driver shows up and reinstalls successfully...especially after the April 2018 firmware update. Not sure why people are still experiencing this issue on Surface Pro 4s.
Thanks for answering.
Unfortunately, I don't think MOST people resolved this issue, as you say. Read for example the 56 pages long thread, spanning two years of frustration, at:


It is only a sample. The internet is full of threads like this.

So no, I would not say it is a fixed issue. Microsoft simply does not care that a certain percentage of their products fail, as they expect people to move on and buy the next product after a couple of years.
 
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SantiGG

New Member
I kinda want to witness this issue in person because I am quite confident I can fix it.
Thanks for your offering.

I have been working with computers and MS products for more than 30 years. I believe I know what I am talking about. Me and a few people abandoned to their fate with non working MS computers.
 

Turbo4AWD

Active Member
Thanks for answering.
Unfortunately, I don't think MOST people resolved this issue, as you say. Read for example the 56 pages long thread, spanning two years of frustration, at:


It is only a sample. The internet is full of threads like this.

So no, I would not say it is a fixed issue. Microsoft simply does not care that a certain percentage of their products fail, as they expect people to move on and buy the next product after a couple of years.
Unfortunately, a LOT of people have access to the internet can post and create multiple posts about an issue. What is usually never reported is when something is working just fine. This is why the many pages of this issue being reported on the internet is held with a grain of salt out of experience with end users not actually trying to resolve the issue or just giving up. After having experienced the issue on my Surface 3 and finding a solution after several months of personally troubleshooting the issue and not giving up, I do feel strongly that Surface Pro 4 user's Type Cover issues CAN be resolved and I believe THIS is why Microsoft doesn't do much about it although they should STILL at least help the customer better since it is their customer.
 
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SantiGG

New Member
Your words: "after several months of personally troubleshooting the issue and not giving up " say it all.

An issue which needs several months (several months i have been losing my time, tried everything) of troubleshooting is a serious bug nobody should be experiencing after paying the good money we paid for this "premium" product.

Trying to minimize the problem does not seem the best way to go, neither seems any kind of help. Just blaming users.
 

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