using VPN

[Sanae]

hello,
I use to be able to work from home using VPN however recently I cannot seem to get a connection?
same Surface and WIFI but nothing and spoke to both WIFI carrier Spectrum and Company IT person but inconclusive.

any advise.

 

[sharpuser]

Check your IP address settings (Network & Internet, Change Adapter Options, Properties, Internet Protocol Version 4, Properties)

Sometimes, your IP address is adjusted by a VPN connection, then not properly released to "Obtain an IP address automatically" after terminating the connection or shutting down your computer.

 

[Sanae]

Thanks for your response. I had my Company IT person check every bit of info but not able to find a resolution still.