Warranty new Surface turnaround time?

[Tommy]

Quick question : I had to send my surface 3 back to Microsoft because the screen was coming away from the glass. I sent it from the UK via UPS to the Netherlands (Microsoft exchange centre). I sent it this Monday 8th September and it was delivered to them today Wednesday 10th September at 13:11. How long does it take for them to send out new devices in your experience? Just want to know how long I have to wait.

Cheers

 

[malberttoo]

Quick question : I had to send my surface 3 back to Microsoft because the screen was coming away from the glass. I sent it from the UK via UPS to the Netherlands (Microsoft exchange centre). I sent it this Monday 8th September and it was delivered to them today Wednesday 10th September at 13:11. How long does it take for them to send out new devices in your experience? Just want to know how long I have to wait.

Cheers

I don't think I've ever hear anyone say. But let us know when your new one is on the way.

 

[Tommy]

Update of service if anyone is interested. Got an email saying they received it and would ship replacement within 2 business days.

 

[Tommy]

As of this morning (12 September) status is :

Warranties
My open service requests
Service request #1261651
Status: Your item has been inspected
Created: 06/09/2014
Surface Pro 3 (Serial # 010822)
Hardware warranty expires: 09/08/2015

 

[Tommy]

So I have taken delivery (yesterday) of my refurbished (I presume) Surface 3. Photos of what i received are attached. Happy so far - all looks and works well.