Advance exchange online or exchange in-store

Discussion in 'Microsoft Surface General Discussion' started by Ph33zy, Aug 25, 2014.

  1. Ph33zy

    Ph33zy New Member

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    First time owning MFST complete and want to exchange my SP3. If I go to the store, will they just open a NiB device and give me a new SP3 for my old one? I'm afraid of getting a refurb with the advance exchange.
     
  2. grumpy

    grumpy Active Member

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    IN STORE! IN STORE! IN STORE! IN STORE! IN STORE! IN STORE!

    Did I mention "in store"?
    Of course, if you really want to play a round of refurbished roulette, then by all means, do the advanced exchange.
     
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  3. malberttoo

    malberttoo Super Moderator Staff Member

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    Even though @grumpy won't come right out and say it, you should do the replacement in store. You are pretty much guaranteed to get a new unit.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    it might be a bit early yet for the first refurbs to get back from China or Viet Nam wherever these are made. You don't think they do that in the US do you??? That said, it's even more unlikely there would be any in a store.
     
  5. TeknoBlast

    TeknoBlast Active Member

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    Store FTW!
     
  6. Ph33zy

    Ph33zy New Member

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    So tried to return my SP3 today and they would not open a NIB replacement for me saying that I could either place an advanced exchange online without Amy down time or hand over my SP3, have them mail it in, and wait for MFST to ship them a replacement. They said they got in trouble for exchanging NiB for the during the SP2 era. Anyone able to get a SP3 exchanged in stores or are they just BS'ing me?
     
  7. phositadc

    phositadc Member

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    Sorry this isn't an answer, but were you still within the 30 day return window? if so I'm a bit shocked they didn't do the exchange.
     
  8. Ph33zy

    Ph33zy New Member

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    No I got mine on launch day, so over two months...
     
  9. malberttoo

    malberttoo Super Moderator Staff Member

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    What "store" did you go to- Best Buy? Microsoft?
     
  10. Ph33zy

    Ph33zy New Member

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    Microsoft store. Costa Mesa, CA. They did mention that they don't have any dedicated replacements in stock, but if they did they could give those to me. However, they can't just open up a NiB anymore. They had plenty of NiB stock.

    Not a big deal, my online exchange should be here tomorrow. Fingers crossed that its not a refurb. Is there a way I would be able to tell its a refurb?
     
  11. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Refurbished items should be clearly marked.
     
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