Advice request - swap sp3?

[puma]

Hey guys so up until now I been thinking my issues are all software based and updates would resolve. But I am still getting random reboots..
I wonder if it is related to the wifi issue because many happen upon wake up.. I think it comes on but then the Surface logo is there.
:


What do you guys think, hard ware issue and time for a swap or software and wait it out?

 

[Feoen]

Just for comparison, I've had my Surface Pro for six days I have not once received the Kernel-Power error. Additionally, the computer naturally will show the "Surface" symbol when coming out of Deep Sleep (which kicks in anywhere from 2 to 6 hours while in sleep mode)

 

[ipaq_101]

Same here, I have never seen that error before.

Did you do any of those rollback drivers? Maybe that had something to do with it.

 

[jnjroach]

I would do a full Factory Reset first, and if that doesn't clear it up then I would return it...

 

[puma]

Went back to Best Buy and swapped it out. I am setting up the new one now. So far so good.

 

[JesseDiaz]

Went back to Best Buy and swapped it out. I am setting up the new one now. So far so good.

Good luck...I haven't experienced any errors like the one you got...

 

[puma]

Good luck...I haven't experienced any errors like the one you got...

Thanks downloading the firmware update now. So far still good but I see the wireless card issue where it;s like 6mpbs. But hey at least no reboots!

 

[DanL]

Thanks downloading the firmware update now. So far still good but I see the wireless card issue where it;s like 6mpbs. But hey at least no reboots!

Following the easy steps in this thread will solve that problem:

http://www.surfaceforums.net/forum/microsoft-surface-pro-3/9405-those-who-having-wlan-issues-possible-fix-tested-last-48-hours.html

Be sure to read post #19 for step by step details.

 

[ctitanic]

Following the easy steps in this thread will solve that problem:

http://www.surfaceforums.net/forum/microsoft-surface-pro-3/9405-those-who-having-wlan-issues-possible-fix-tested-last-48-hours.html

Be sure to read post #19 for step by step details.

I highly recommend this.

 

[puma]

Was up late finishing up the build. I just did the firm ware update last night.. I will try this part now.

 

[puma]

Step Five - Plug and Play will install the Original Drivers (Unless you've ran disk clean-up and removed a bunch of stuff)

Step Six - Adding this as it was pointed out to me, run Windows Update and it will offer the June Updated Drivers (I hid this Update as I didn't want it to install it)

Not sure what he means here: step five, is he saying, let the machine install the original drivers?

Step six: is he saying run windows update and then let it install or do not let it install this update?

 

[puma]

Wow... went from 72mbps now I am getting 243! Let's see if it stays steady. Thanks guys. I'm happy I swapped out the unit, this thing is running very nicely.