Solved Camera & Video issue

Discussion in 'Microsoft Surface 2' started by Stephen Murphy, Sep 12, 2014.

  1. Stephen Murphy

    Stephen Murphy New Member

    Joined:
    Sep 12, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    I went to use the camera on the Surface 2 and was greeted by the message.

    We can't get to the camera roll at the moment
    Something went wrong while accessing the camera roll.

    If I go on to take a picture this message is displayed.

    This photo wasn't saved
    Something went wrong while saving this photo.

    I have so far checked in the options and settings and tried shutting down the Surface 2, but have had no success. The camera roll folder is located correctly in Pictures. I don't generally use the camera or the video but I would like to know that I could use it.
     
  2. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,105
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Did you move any of your profile folders to a Micro SD Card? You can also try to do a refresh, it takes about 30 minutes....
     
    Stephen Murphy likes this.
  3. Stephen Murphy

    Stephen Murphy New Member

    Joined:
    Sep 12, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Refreshing did the trick.
    Thanks very much.
     
  4. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,105
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Excellent....
     
  5. Rebecca

    Rebecca New Member

    Joined:
    Jan 11, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    We are having the same issue, but do not know what you mean by doing a refresh. Thank you!
     
  6. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,105
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Click on the Charms Bar and select Settings then select Change PC Settings.... Then goto Update and Recovery and select Refresh My Computer...IIRC
     
  7. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,852
    Likes Received:
    1,030
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Marked as SOLVED. Cause of the problem is unknown.
     
  8. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,342
    Likes Received:
    1,279
    Trophy Points:
    113
    I do hope MS is collecting forensics on all these Refreshes so they can address the root causes. :rolleyes:
     

Share This Page

Search tags for this page
camera something went wrong
,

lumia 830 camera something went wrong

,
lumia 830 something went wrong solution
,

lumia camera something went wrong

,
lumina camera something went wrong
,
problem with surface 3 camera some thing wrong
,
something went wrong lumia 830
,
something went wrong lumia 830 camera
,
something went wrong lumia camera
,
surface 3 camera something went wrong