Log in issue after the latest update

Discussion in 'Microsoft Surface Pro 4' started by next_milenium, Jan 10, 2019.

  1. next_milenium

    next_milenium Member

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    I have Windows Hello facial recognition set up.

    After the latest update (1809), when I boot up my SP4, I get a message saying "Something went wrong. Please sign in with you PIN".

    At that point, I can type in my PIN to log in or I can click on the sign in options and choose facial recognition and it works fine.

    So I know my camera works fine and the facial recognition works also, just not initially right after the boot up.

    Anyone else ran into this issue and know how to fix it?

    Thanks!
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Something to check:

    Make sure you are "Verified" on your PC. Check Settings/Accounts and look to see if you need to "Verify".
     
  3. Mark Vincett5

    Mark Vincett5 New Member

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    My Device:
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    I had this for 2 to 3 days then it stop do not now how
     

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