My surface 2 touch screen is not working!

Discussion in 'Microsoft Surface 2' started by paulcjh, Sep 7, 2014.

  1. paulcjh

    paulcjh New Member

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    recently got my surface 2. At first everything was fine and worked well. Suddenly the auto rotate doesnt work and i was stuck on landscape mode. I did an update and restart to resolve that matter and after restarting. The auto rotate works fine, but the screen no longer register my touches!!

    i cant even reset my Display option.
    i've tried system refresh and it still doesnt work!

    Can anyone help me with the problem?
     
  2. Edward Gan`

    Edward Gan` New Member

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    Hi Paul, my screen is dead too. Even with the Type cover removed, it would not response to my touch even after refreshing & resetting it. Called Microsoft and they have confirmed that it is a hardware issue and would gladly replace it with a new unit.
     
  3. Edward Gan`

    Edward Gan` New Member

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    Hi Paul, just got my unit back from Microsoft and they've managed to restore the functionality of the touch screen. Hope this helps.

    Edward
     
  4. BJAntolin

    BJAntolin New Member

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    I found the easiest fix ever...... go to Word. At the top of the page is an icon that looks like a hand in the position to click..... click on the hand. (It is a mouse/touch option.) Click on touch. This fixed mine. (After Microsoft took me through all their suggestions, reset, restore, recovery, $200 for a replacement.......)
     

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