Solved Pen/Stylus not working after upgrade to Win 10 1903

Discussion in 'Microsoft Surface Pro 4' started by Rick Knight, Jun 14, 2019.

Tags:
  1. Rick Knight

    Rick Knight New Member

    Joined:
    Jun 14, 2019
    Messages:
    5
    Likes Received:
    2
    Trophy Points:
    1
    My Device:
    SPro4
    I inherited an SP4 without power supply or pen/stylus. I purchased a replacement power supply and pen. The power supply works great. The pen worked at first, but when I upgraded the SP4 to Win 10 1903 (from 1703) the pen stopped working. The pen is a generic pen, probably from China and when it was working, it seemed to work pretty well. Also, the pen is not Bluetooth. The package is labeled S Pen Active Stylus. I have rebooted the SP4, I have installed and re-installed the drivers from Microsoft. Nothing has worked. I don't see the pen icon in the task bar area, and there is no pen pointer on screen when I move the pen to the display. Can anyone recommend next steps to get to get this pen and Surface working?
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,799
    Likes Received:
    1,170
    Trophy Points:
    113
    Location:
    Eastern USA & China
    My Device:
    Surface Book
    Hi, @Rick Knight . Congrats on your SP4.

    It is good to know you updated Windows 10 to 1903, and it is running well, except for the 3rd party capacitive touch pen you have ("S Pen"). Have you found any help here: Solved - SP4 touch screen isnt responsive

    You might want to start a personal conversation with one of those SP4 members.
     
  3. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,928
    Likes Received:
    1,879
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Other
    If your pen is listing S Pen Active that is a WACOM compatible pen not a N-trig Pen that MS uses.
     
  4. Rick Knight

    Rick Knight New Member

    Joined:
    Jun 14, 2019
    Messages:
    5
    Likes Received:
    2
    Trophy Points:
    1
    My Device:
    SPro4
    Jnjroach, it sounds like you're saying the S-Pen stylus is not compatible with Surface Pro 4, and that I need to find an N-Trig stylus. Is that correct?

    Thanks,
    Rick
     
  5. Rick Knight

    Rick Knight New Member

    Joined:
    Jun 14, 2019
    Messages:
    5
    Likes Received:
    2
    Trophy Points:
    1
    My Device:
    SPro4
    Thanks Sharpuser, I held over there and take a look.

    Rick
     
  6. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,928
    Likes Received:
    1,879
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Other
    Sorry - correct, WACOM EMR pens are incompatible with Microsoft's N-trig Digitizers
     
  7. Rick Knight

    Rick Knight New Member

    Joined:
    Jun 14, 2019
    Messages:
    5
    Likes Received:
    2
    Trophy Points:
    1
    My Device:
    SPro4
    Thanks JN Roach,

    I've replaced the S-Pen with another pen that is supposed to be Surface Pro 4 compatible. It also does not work. Is it possible that Windows 10 update 1903 doesn't support the pen functions or that I may be missing a driver for the pen?

    Thanks,
    Rick
     
  8. Rick Knight

    Rick Knight New Member

    Joined:
    Jun 14, 2019
    Messages:
    5
    Likes Received:
    2
    Trophy Points:
    1
    My Device:
    SPro4
    Found the solution. First off, after running the Surface Diagnostic tool again, I discovered that Multi-Touch also wasn't working. I started a new web search looking for a solution to "multi-touch and stylus not working". After combing through several sites I finally found a post with exactly my issue. The person answering the post said this was a common problem after doing an upgrade, but that the solution was simple. In Device Manager, under Human Interface Devices uninstall the Intel Precise Touch Device, and then restart the Surface tablet. It worked. Now I have a Surface Pro 4 Running Windows 10 update 1903 with Pen and Multi-Touch support. I'm happy.

    Thanks all,
    Rick
     
    sharpuser and eKeith like this.

Share This Page