Maybe when it was indicated by those reporting the issue to Microsoft, and them getting a replacement without having to send it back or provide a picture proof, we might have gotten a rash of opportunists trying to cash on the liberal policy. Just a thought.
Power cable fraying
- Thread starter wynand32
- Start date
Maybe when it was indicated by those reporting the issue to Microsoft, and them getting a replacement without having to send it back or provide a picture proof, we might have gotten a rash of opportunists trying to cash on the liberal policy. Just a thought.
malberttoo
Well-Known Member
Good point.
In my case, when I called last week, the rep did ask me if I could provide a picture to him of the faulty adapter.
Maybe they are catching on to the possible abuse.
OP
wynand32
Well-Known Member
Could be. Note that I called last week and wasn't asked to send a picture. So, could just be variation among reps.
I'm leaning toward them wanting to evaluate defective units to see what's up. I haven't seen the issue publicized anywhere other than this forum, and I doubt there are so many folks calling in to make them suspicious. It's possible, I suppose, just doesn't seem likely (yet).
You are most likely correct. But the "grapevine" has been likened to a chain reaction
kundas1
Well-Known Member
wow I just wanted to give an update about my power adapter and I have to give MS big props for shipping me my adapter in 2 days!!! I packed up my old adapter in the box incase they ask me to send mine back, but if they don't then I will fix up the broken one and keep that one as a back up spare...
now if they're that fast if/when my SP3 breaks then I will be very very impressed! knock on wood that never happens! but it's good to know that MS is fast and reliable! again kudos to MS for their fast and prompt service!
now if they're that fast if/when my SP3 breaks then I will be very very impressed! knock on wood that never happens! but it's good to know that MS is fast and reliable! again kudos to MS for their fast and prompt service!
OP
wynand32
Well-Known Member
Yep, kudos to Microsoft for being very free in replacing the adapters. Even bigger kudos to them when they issue a fix. I'm on my third adapter after my first two fell apart after very gentle treatment, and I'm pretty sure that this one will eventually fail.
Of course, Microsoft is clearly aware of the issue now and I'm sure they're feverishly working to resolve it. They can't like shipping out new adapters at this rate, along with the potential for damaging machines and, worse, fires and shocks and such that are inherent in such defects.
Of course, Microsoft is clearly aware of the issue now and I'm sure they're feverishly working to resolve it. They can't like shipping out new adapters at this rate, along with the potential for damaging machines and, worse, fires and shocks and such that are inherent in such defects.
OP
wynand32
Well-Known Member
Yep, I'll be doing something. I'm not an engineer, though, so I'll be guessing as to the best way to offset the stressors that are causing the issue.
OP
wynand32
Well-Known Member
I have electrical tape on mine now. However, as I monitor it, I can see the cable pulling away from the connector at an angle--obviously the point of stress that's causing the separation. In order to mitigate the issue, the cable needs to be secured up against the connector so that the force of being pulled at an angle away from it is reduced. Heat shrink would work better if it holds the cable firmly against the connector; but it'll have to be applied effectively.
Really, it's an unfortunate design flaw. No matter how you place the SP3, the cable is pulled at an angle away from the connector. Instead, the cable needs to be connected perpendicular to the connector (or the internal connection with the current design needs to be seriously strengthened somehow).
