I tried to trade my Surface Pro 3 into Best Buy over the weekend for something that doesn't get so hot, it cooks eggs. Best Buy won't accept a trade-in because of the recall. That makes my Surface Pro essentially worthless. I am sick of buying Microsoft products because they turn out to be defective. It started with the Xbox 360 (red-ring of death). I had to return my Xbox One for a replacement. Now my Surface Pro 3 is worthless. I spent over a half hour with Microsoft Support today. This consisted of being shuttled back and forth and placed on long hold times. Finally they said there is nothing that they can do. How do they stay in business?