Surface 2 won't restart.

Discussion in 'Microsoft Surface 2' started by roentgen, Dec 8, 2013.

  1. roentgen

    roentgen New Member

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    Hello All

    Just now tried to use my Surface 2....but the screen was all dark. I knew it wasn't off as I could get the haptic feedback when hitting the MS home button. Nothing seemed to work so I decided to restart by holding the power button for 10 sec. Entered the Bitlocker code but now it appears to have frozen. The screen just shows this
    20131208_172312.jpg
    What should I do? Any help will be appreciated. Thanks.

    Rajesh
     
  2. kayzee

    kayzee Well-Known Member

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    Hi this are the official resolutions from Microsoft...

    Resolving a faulty hardware problem: If hardware has been added to the system recently, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. You should run hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owner's manual for your computer.

    Resolving a faulty system service problem: Disable the service and confirm that this resolves the error. If so, contact the manufacturer of the system service about a possible update. If the error occurs during system startup, restart your computer, and press F8 at the character-mode menu that displays the operating system choices. At the resulting Windows Advanced Options menu, choose the Last Known Good Configuration option. This option is most effective when only one driver or service is added at a time.

    Resolving an antivirus software problem: Disable the program and confirm that this resolves the error. If it does, contact the manufacturer of the program about a possible update.

    Resolving a corrupted NTFS volume problem: Run Chkdsk /f /r to detect and repair disk errors. You must restart the system before the disk scan begins on a system partition. If the hard disk is SCSI, check for problems between the SCSI controller and the disk.

    Finally, check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. Disabling memory caching of the BIOS might also resolve it.
     
  3. EMINENT

    EMINENT Active Member

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    Just do a hard reset and hold down the power button and volume down for a few.
     

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