Surface cant detect bluetooth pen after update

Discussion in 'Microsoft Surface Pro 3' started by fatexl, Sep 6, 2014.

  1. fatexl

    fatexl New Member

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    Bought my surface today and after updating this happens
    upload_2014-9-6_23-25-11.png
     
  2. ctitanic

    ctitanic Well-Known Member

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    You have to push the button in your pen until your see a green light under the clip coming up. That tells you that the pen is ready to pair.
     
  3. Telstar1948

    Telstar1948 Active Member

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    And keep hitting the "Try Again" button as fast as you can while the light is blinking on the pen. I did this 8 or 10 times and suddenly it connected!
     
  4. ScottyS

    ScottyS Active Member

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    I too have this problem after update (? the 8/19 firmware update).
    The MS store gave me a new one after they saw pairing fail with a new pen right out of the box.
    Same problem after the update (I'd reset the devise but I doubt that un-flashes the firmware).

    Telstar1948 said:
    "And keep hitting the "Try Again" button as fast as you can while the light is blinking on the pen. I did this 8 or 10 times and suddenly it connected!
    Yeah, it does. And then next time it comes out of sleep I got to pair all over again.

    And sometimes when trying to pair it says "Device error: connect to Internet"
    What's that supposed to mean?
     
  5. ctitanic

    ctitanic Well-Known Member

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  6. ScottyS

    ScottyS Active Member

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    Ran it a & dialog box said "Windows update (KB2969817) is already installed.

    But thanks for the help.
     
  7. ctitanic

    ctitanic Well-Known Member

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    Then go to device manager and uninstall and reinstall the BT Driver.
     

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