Surface Pro 6 restarts with 75% battery level

Discussion in 'Surface Pro 6' started by madamjasmine, Aug 14, 2019.

  1. leerandall

    leerandall New Member

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    Sigh. I charged up my SP6 to 100% yesterday, then shut it down and unplugged the charger. It's been sitting shut down and off the charger for about 24 hours now, so I just fired it up. The battery level after boot-up is now 73%.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    So it seems to me that this is a case of battery level sensing, not actual battery level.

    How long does it take to charge back to report “100%”?
     
  3. leerandall

    leerandall New Member

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    To be honest, I didn't notice. When I saw it was at 73% after starting it up, I was a bit angry. I closed the keyboard cover and put it back on the charger and didn't look at it again until later. I'll try the process again when I get some time to do it.
     
  4. Khaispaceng

    Khaispaceng New Member

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    Same issue to me. Surface Pro 6 less than 2 months old. After August update battery level is always at 75% although it has been fully charged. It seem is firmware problem. More to software part than hardware. Hope Microsoft will have an update soon.
     
  5. sharpuser

    sharpuser Super Moderator Staff Member

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    Interesting that the number 75% is so common, despite different intervals of shutdown.

    Sounds like software/sensing indeed, not the actual battery level.
     
  6. leerandall

    leerandall New Member

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    When I turned it back on this time, it was at 72% after being shut down and unplugged for a day and a half, and it took over an hour to charge to 100%. So the "72%" number was accurate. Therefore, the "fix" I performed earlier in this thread was not an actual fix for this issue.
     

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