Surface Pro 6 restarts with 75% battery level

Discussion in 'Surface Pro 6' started by madamjasmine, Aug 14, 2019.

  1. leerandall

    leerandall New Member

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    Setting my power button and keyboard closing to sleep mode does not work around this problem for me. It still drops down to 73 or 75% in a very short time. I had it plugged in for more than a day yesterday and hadn't used it for just as long, and when I woke it up, even though it had been plugged in (and still was plugged in) for hours and hours, it came up at 73%. And yes, the light on the plug was lit all that time. I unplugged and re-plugged it in and it was back to 100% in an hour or so.
     
  2. Kanguru

    Kanguru New Member

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    Please try these patch for your :
    Microsoft Update Catalog
     
  3. leerandall

    leerandall New Member

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    Mine already has that update. This problem persists.
     
  4. Kanguru

    Kanguru New Member

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    Turn off Fast Startup.jpg CsEnabled.jpg
    You should turn off Fast Startup and change the value of CsEnabled to Zero:
     
  5. leerandall

    leerandall New Member

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    Already done. The problem persists.
     
  6. joeblow7777

    joeblow7777 New Member

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    This is a well known issue which the Surface Laptop 2 is also known to suffer from. A firmware update sent out to members of the Windows Insider Program recently seems to fix the problem. Presumably it's only a matter of time before it is released to everyone.
     
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  7. leerandall

    leerandall New Member

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    One can only hope that will correct the issue. I'm waiting with bated breath.
     
  8. sharpuser

    sharpuser Super Moderator Staff Member

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  9. wpcoe

    wpcoe Member

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    My SP6 has also started dropping to 75% upon startup.

    I keep my SP6 attached to a Microsoft Dock. After Windows shuts down, I turn off the power strip into which the Dock and two monitors are plugged.
     
  10. Turbo4AWD

    Turbo4AWD Active Member

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    I don't have my SP6 on a dock 24/7 because I usually use it in Tablet Mode, but I guess it's only for those people that leave their device plugged into a dock 24/7 and the issue comes up and cannot be resolved.....I still do not have that issue after using the dock way more often then I normally do, but my use on the docking station is no where near the 24/7 use others are doing.
     
  11. wpcoe

    wpcoe Member

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    It's definitely not 100% of the time. I noticed it three times over the past couple days. Maybe it has been happening longer and more frequently and I just didn't notice it?

    I also wonder if Microsoft is working on the firmware to offer a feature for those of us who use our SP6 plugged in most of the time. My old Lenovo Yoga 2 Pro had a special mode in its battery software for such users and it would charge the Yoga only up to 60% and then stop charging. It had to do with avoiding a constant full charge which can apparently still be damaging even to modern batteries?

    Anyway, if Microsoft is using us as guinea pigs for such a feature, they need to have it also stop charging from 75% to 100% to be of any value.
     
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  12. wpcoe

    wpcoe Member

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    I'm cautiously optimistic that this 75% battery issue is fixed. Today:
    1. I worked on my SP6 for several hours plugged in via Microsoft Dock
    2. I powered down and turned of the power strip powering the Dock
    3. I turned on the SP6 a half hour later, and got the "75% and charging"
    4. Even though I had a prompt to reboot earlier in the day for Microsoft Update, on a whim I did a manual check and found a firmware update to install. Just before rebooting I noticed I was up to "89% and charging."
    5. After the reboot, battery showed 100% charged
    6. Powered down and restarted: battery showed 100% charged
    The firmware was dated 9/4/2019 and was v. 241.1.139.0.
     
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