I swore off Best Buy quite some time ago. Just not impressed with their service, pricing, or pre-sales support. So, this doesn't surprise me in the slightest.
My Best Buy doesn't have MS reps. They have a MS area in the store, along with Apple and Samsung areas. The displays aren't too bad there, not perfect, but usually functional. My nearest MS store is about 2 or 2.5 hours away.sorry but, doesn't all BB stores have MS reps there now? I find it hard to believe that BB has badly set up demo's now with MS reps there! even here in Canada the Microsoft set up is very nice and spacious at BB... I'm sure in the states it's even more adopted earlier and nicer than Canada.