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Battery Swelling


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I own a surface 3 device purchased in a local authorised reseller in Hong Kong.

Last week I found the battery swell as it pushes the monitor and a gap appears.

If I plug the device to the dock, I am not able to switch it on.

I contacted Microsoft local support, sent them all the photos and SN.

After a few day I got their reply: Stop using the device.

I am very disappointed because as an enterprise Microsoft is not offering me any solution.

(1) They didn't offer me any recycle/replace solution, no matter it is free or not.

(2) They didn't answer my question how should I handle the device. How can I dispose it?

(3) They didn't let me talk to anyone senior.

(4) They didn't give any channel of complain.

(5) I sent the problem to Microsoft fanpage, they are ignoring me after knowing my problem

I am super worry the device will catch fire. And I don't have any ideas how should I dispose it.

Microsoft didn't reply me anything about my safety.

My advice is Microsoft after sell service is suck, I won't buy surface anymore.
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