benone
New Member
I own a surface 3 device purchased in a local authorised reseller in Hong Kong.
Last week I found the battery swell as it pushes the monitor and a gap appears.
If I plug the device to the dock, I am not able to switch it on.
I contacted Microsoft local support, sent them all the photos and SN.
After a few day I got their reply: Stop using the device.
I am very disappointed because as an enterprise Microsoft is not offering me any solution.
(1) They didn't offer me any recycle/replace solution, no matter it is free or not.
(2) They didn't answer my question how should I handle the device. How can I dispose it?
(3) They didn't let me talk to anyone senior.
(4) They didn't give any channel of complain.
(5) I sent the problem to Microsoft fanpage, they are ignoring me after knowing my problem
I am super worry the device will catch fire. And I don't have any ideas how should I dispose it.
Microsoft didn't reply me anything about my safety.
My advice is Microsoft after sell service is suck, I won't buy surface anymore.
Last week I found the battery swell as it pushes the monitor and a gap appears.
If I plug the device to the dock, I am not able to switch it on.
I contacted Microsoft local support, sent them all the photos and SN.
After a few day I got their reply: Stop using the device.
I am very disappointed because as an enterprise Microsoft is not offering me any solution.
(1) They didn't offer me any recycle/replace solution, no matter it is free or not.
(2) They didn't answer my question how should I handle the device. How can I dispose it?
(3) They didn't let me talk to anyone senior.
(4) They didn't give any channel of complain.
(5) I sent the problem to Microsoft fanpage, they are ignoring me after knowing my problem
I am super worry the device will catch fire. And I don't have any ideas how should I dispose it.
Microsoft didn't reply me anything about my safety.
My advice is Microsoft after sell service is suck, I won't buy surface anymore.
