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last night I tried to put my anti virus on then it went to blue screen saying my pc ran into trouble, then I mange to do something that says i needed a key which I found this morning, put the key in got into command prompt that all I looked cannot get any further need help please


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When you have your bit-locker key, you should enter it when your PC asks for it in the blue screen, not the command prompt. You can get your key from within your Microsoft account (the blue screen helps you). I had this also and I used the Restore option.
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