Is this normal?

[David Caporale]

On my second SP3 tablet, same things keep happening and I am not sure if the issues are Windows 8.1 or the hardware. I have spent at least eight hours with MS support, have had the tablet replaced and my docking station replaced. My Windows updates are current and after reboot I check again.

• Touch screen work 70% of the time using my fingers. I have calibrated.
• Pen just doesn't work as a stylus, is it supposed to?
• Keyboard touch pad pointer moves when you let go and hard to fine tune to an on screen selectable button. I have the proper setting enabled to snap to, enhance position and I have played with size and speed settings.
• Attach the keyboard and touch screen gets worse, works 60% of the time.
• Put the tablet in the docking station and touch screen works less than 20% of the time. I am on my second one.

My question is: Is this normal or do I need to go for a third tablet?

 

[GreyFox7]

Umm, how is the power where you are??? Do you live under high tension lines, near a military radar installation or airport, next to a leaking nuclear reactor, or perhaps inside the loop of a large hadron collider?

Not normal.

 

[David Caporale]

None of the above are issues, but cute non the less.

 

[jnjroach]

Part of your issue is you calibrated your touch screen.... reset it and see if it works better.

 

[David Caporale]

Thank you, have reset during my call with MS support.

 

[GreyFox7]

Have you had your capacitance level checked, you may have an unusually high or low capacitance level or do you wear silk clothing over nylons?
Is there a Radio transmitter nearby?
Perhaps your neighbor is a mad scientist conducting Tesla coil experiments???

 

[jpfive]

On my second SP3 tablet, same things keep happening and I am not sure if the issues are Windows 8.1 or the hardware. I have spent at least eight hours with MS support, have had the tablet replaced and my docking station replaced. My Windows updates are current and after reboot I check again.

• Touch screen work 70% of the time using my fingers. I have calibrated.
• Pen just doesn't work as a stylus, is it supposed to?
• Keyboard touch pad pointer moves when you let go and hard to fine tune to an on screen selectable button. I have the proper setting enabled to snap to, enhance position and I have played with size and speed settings.
• Attach the keyboard and touch screen gets worse, works 60% of the time.
• Put the tablet in the docking station and touch screen works less than 20% of the time. I am on my second one.

My question is: Is this normal or do I need to go for a third tablet?

 

[jpfive]

This is not facetious. The suggestions of radio magnetic interference of some kind are legitimate. I returned two SP3's because of a disappearing cursor. It would bury itself in the upper left corner of the screen. I could pull it down with the touch pad, but it would snap right back. This was an intermittent problem, but was destroying my love for the machine. I purchased the third directly from Microsoft, thinking the BB store had a defective batch - this time with the support plan. Problem went away for a while...then resurfaced (sorry)... I found the problem by accident. My wife uses a Verilux fluorescent reading lamp which, when on one side of her chair is immediately adjacent to me. I had a hunch - moved to the other side of the room - and my problem went away. I no longer have this problem, but I also no longer work adjacent to this lamp. I don't use the pen generally, but had tried it to override the cursor when it was malfunctioning. No luck. I also tried the wedge BT mouse and also the ms mouse that uses the usb dongle. They worked no better - unless I moved away from the lamp. I expect that the pen will work now also - but haven't tried it. Hope this helps. Jack

 

[kundas1]

personally I would get rid of that lamp! wondering what kinda health problems that thing will cause you and the wife further down the road lol never heard of a lamp able to directly affect electronic devices in such a way

 

[jpfive]

Well, I would never expect such a thing from an incandescent lamp. The only frequency associated with those is the generated power coming to the lamp. Fluorescents are a little different - ballasts and all - but who knows. I only offer my own observation and experience. Of course we all realize that EM interference is a part of our modern world. I have remote controlled lights/ceiling fans in my rec room that sometimes come on by themselves. I noticed this happening on one occasion as my neighbors garage door was opening - but not always - perhaps just coincidental. At any rate I think I'll keep the lamp...

 

[GreyFox7]

Well, I would never expect such a thing from an incandescent lamp. The only frequency associated with those is the generated power coming to the lamp. Fluorescents are a little different - ballasts and all - but who knows. I only offer my own observation and experience. Of course we all realize that EM interference is a part of our modern world. I have remote controlled lights/ceiling fans in my rec room that sometimes come on by themselves. I noticed this happening on one occasion as my neighbors garage door was opening - but not always - perhaps just coincidental. At any rate I think I'll keep the lamp...

Their garage door was probably responding to the same EM pulses as your lights & fan.

 

[Telstar1948]

...the neighbor's are probably wondering why their garage door keeps opening and closing without their input...it's the lamp...it's the lamp!