I've been dealing, first via online chat and subsequently via e-mail, with Microsoft to replace my Surface Pro 2017 with a battery that swelled up enough to push the screen from its frame:
![SP2017_bulge.03.jpg SP2017_bulge.03.jpg](https://www.surfaceforums.net/data/attachments/8/8703-82f1b90602dea72814fbcccf0227b432.jpg)
This occurred in September 2018 within days of my arrival in Mexico for a three-month visit.
Although *finally* Microsoft agreed to send me a replacement unit in late December 2018, I still haven't received it. Needless to say, I'm quite frustrated and don't know where to turn next. I'm not fond of the way the USA (I'm a US citizen living in Thailand) has become a litigious society, but should I be seeking legal counsel?
Here is a PDF file of my online communications with Microsoft so far. (There is one e-mail entirely in Thai that I couldn't embed in the PDF file as text, so it's an image of a screenshot.)
![SP2017_bulge.02.jpg SP2017_bulge.02.jpg](https://www.surfaceforums.net/data/attachments/8/8701-dcff5b8a9f2bcaa9a86866ccf05e32db.jpg)
![SP2017_bulge.03.jpg SP2017_bulge.03.jpg](https://www.surfaceforums.net/data/attachments/8/8703-82f1b90602dea72814fbcccf0227b432.jpg)
This occurred in September 2018 within days of my arrival in Mexico for a three-month visit.
Although *finally* Microsoft agreed to send me a replacement unit in late December 2018, I still haven't received it. Needless to say, I'm quite frustrated and don't know where to turn next. I'm not fond of the way the USA (I'm a US citizen living in Thailand) has become a litigious society, but should I be seeking legal counsel?
Here is a PDF file of my online communications with Microsoft so far. (There is one e-mail entirely in Thai that I couldn't embed in the PDF file as text, so it's an image of a screenshot.)