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Solved Surface Dock Updater in a loop


Active Member
I just downloaded the Surface Dock Updater and ran it. It said my dock was out of date... ran through an update... asked me to disconnect for a period while the light flashed... then told me to reconnect. Then it said I was out of date and did it again. Did this about 5-6 times and finally just stopped. Is there any way to tell the firmware version that is actually installed? I'm guessing something isn't working right here.


Staff member
Yes, you're in a loop, like Groundhog Day.

Try one of these:

A. Update, but don't reconnect. Immediately do a hard reboot while leaving it connected.

B. Update, and disconnect and power down the dock (unplug). Then power up the dock, and reconnect.

Let us know ...


Active Member
Power cycling the dock and then updating one more time seems to have solved the problem. Thanks for getting me out of Groundhog Day!