Surface hangs at Surface splash screen

[Shawnc2k]

My surface has suddenly stopped booting and gets stuck at the Surface splash screen. I know how to do a reset of the software configuration but cant get my system to get past the Surface splash screen

Any suggestions would be appreciated.

 

[bosamar]

Hold the Windows and power button at same time until screen goes black; then wait a few seconds and restart it via the power button. What updates have you installed?

 

[Shawnc2k]

I tried the steps above and it still doesnt make it past the Surface splash screen. I have auto update enabled for Windows Update and it installed all of todays patches (4 I think). By the way, all of this is with the unit plugged in so it shouldnt be a low battery condition

 

[bosamar]

Call support