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Surface Pro camera problem

dana618

New Member
My camera appears to be functional; however when I touch the screen to take a photo I get the following message:
"something went wrong while taking this photo"
I get this message using the camera and video option. Any ideas????
 

bosamar

Well-Known Member
Open Camera > swipe up from bottom > Camera Options > what do you see? Next, Open Camera > Charms Bar > Settings > Permissions > Web cam & mic ON
 

bosamar

Well-Known Member
From the Modern UI select the Camera and then Uninstall. Reboot your Surface, open the Store > Charms Bar > Search > Camera > Reinstall > test it
 
OP
D

dana618

New Member
The problem was resolved. I called Microsoft support and my destination folders were not configured correctly. Thanks for the help.
 
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