What nonsense! Now I'm completely skeptical as to whether or not they are working on a fix. Then again, I already started to have my doubts seeing that it has been taking so long for them to release a patch.Yes, I spoke with MSP technical support. The tech I spoke to wasn't even aware of the problem and was surprised when his didn't work properly either. So apparently MS knows about this but hasn't bothered informing their technical staff."
I say "nonsense" because when I called, the Answer Tech told me that it has already been reported and that it has already been escalated. However, prior to that, she was trying to convince me to do a refresh! Of course I refused and that's when I told her to check it on her Surface Pro and, sure enough, it was not working. Then, and only then, did she finally understand and that suggesting the customer do a refresh was completely inappropriate--and I let her know that, too.
She claims it was replicated by her colleagues. In addition to her claim that it has already been escalated, then this leads me to believe that not only are they aware, but that they are working on a fix.
So she then asks me for the Type Cover serial number so that she can include it in the Support Case file. Of course I don't see one immediately and easily like you do on the Surface Pro, so then she tells me where to look and I still don't see it and she even said that it was small and that I should use my camera to take a picture, then zoom in and find it. I look again, still didn't see it, but replied, "If the Type Cover serial number were so important and had to be referenced, then it shouldn't be so inconspicuous!"
She persisted, so then I said, "Use your serial number. After all, you're experiencing it, too! Just get the problem logged!"
Who knows what she ended up doing, but now I am even more thankful that mine is stuck in the mode that I prefer it to be because now I'm not sure if they're even addressing this issue at all.