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Turning Surface Book on


New Member
Not sure if this has already been asked/answered. But would appreciate some help or a link to a previously answered question.

I have the top spec version of the Surface Book, i7, 512 , 16 etc. When i shut it down i wait for all lights to go out before folding the tablet to the base. However, when I want to use it , 70% of the time it doesn't turn on which leads me to hard reseting via holding down the on button and the volume up.

Any suggestions? It's really pissing me off!



Active Member
If the screen is black, but the keys light up when you press them, I had the same problem (as did many, many others).

If you search for my posts here, you will see my trials and tribulations with this issue. There are a million things you can try, but in the end I had to return mine to MS for exchange. This was a problem that MS knew about when they started shipping the SB, but they sold them anyways.


Staff member
Wait - I had this on both my Surface Books many software updates ago. Make sure you have latest firmware and software.