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ZXCV keys not working

HPJ888

New Member
Hi guys

I’m new here, hope to partake & learn a lot. Just bought my surface pro 6 with type cover and pen.

I have an issue straight off the bat I’m hoping I can get some help for.

The following keys on the type cover do not work at all: ZXCV.

I have reinstalled the keyboard drivers. I’ve reset the device many times. And I’m up to date on all updates.

Can I presume it is the hardware that is faulty and needs to be returned? Anyone else had this?

Any help appreciated as it’s driving me mad!

Thanks
 

sharpuser

Super Moderator
Staff member
Do you believe they were working previously?

Indeed a likely defective type cover. Any way to try someone else’s cover for a moment?
 
OP
H

HPJ888

New Member
Do you believe they were working previously?

Indeed a likely defective type cover. Any way to try someone else’s cover for a moment?
Thanks for your reply

No they never worked. I’ve only had it 2 days.

I’d love to try someone else’s keyboard but I don’t know anyone with a sp6. Might try a shop?
 

sharpuser

Super Moderator
Staff member
Might try an internet café, a coffee shop, a computer repair shop, a library, a college campus. A kind patron may allow you to do a 1 minute test.
 

sharpuser

Super Moderator
Staff member
I do not own a SP6. Is the type cover reversible? If so, have you tried connecting it that way?
 
OP
H

HPJ888

New Member
Hi guys

Bought a new cover...it work perfectly!

I'm sending the other one back.

This SP6 is amazing!

Thanks
 
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