kickstand free play

Discussion in 'Microsoft Surface Pro 3' started by Macker, Sep 27, 2014.

  1. hughlle

    hughlle Super Moderator Staff Member

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    This is rather what mine is like. And that little bit of play at the hinge translates to a huge amount of play at the foot of the kickstand
     
  2. Liam2349

    Liam2349 Active Member

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    Then I would agree that your unit is defective. I find it highly unlikely that it will "work itself in". From the limited information I have, I would expect it to worsen if anything.
     
  3. Aeron15

    Aeron15 Member

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    I just heard my kickstand crack this morning as I pulled it open on one side. barely 4 weeks. I will see if there's any permanent damage later.
     
  4. Geek.Verve

    Geek.Verve Member

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    I bought my SP3 i7 256GB at Best Buy. They had to order it for me, as they don't stock the i7's at all. When I got it home, I saw that it also had zero resistance between closed and the point where the resistance is supposed to increase significantly (30-degrees or so?). If I let go of it before that point, it would just fall shut.

    Not wanting to wait another week for them to order a replacement (and considering this unit was already an upgrade/replacement for the i5 I had returned), I took it to a Microsoft store. At first they said that, since I was within the first 30-days of ownership, I should take it back to Best Buy. I told them that Best Buy didn't stock them and would have to order a replacement. They basically said, "Sorry 'bout your luck."

    Then I asked them, if I have a problem within the first year warranty period, don't they take care of that on-site? He said yes, and, seeing where I was going with that, went to talk to his manager again. His manager told me he would take a look at it, and upon seeing the behavior of the kickstand, agreed to swap it out for me on the spot. He did not, however, seem all that happy about it. I simply told him that it's not within spec (as evidenced by the several we checked on display) and for $1500 I just wanted to make sure everything was as it should be. They gave me a new, sealed retail box, and I gave them just my tablet. I ended up with a free spare power supply and pen out of the deal.

    The new unit does have a little play, but the kickstand basically stays at any angle I set it. I'm a happy camper now.
     
  5. rlarsen462

    rlarsen462 Member

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    My current 512GB has the play/looseness in the first bit of travel that some of the previous units I had didn't, but honestly it doesn't really bother me. At any of the angles where the kickstand would fall shut, I don't really find usable angles of the screen. I have MS complete so presumably I could get it addressed sometime into the next couple of years. After going through 3 SP3's trying to find one that was perfect, this one is holding its own so far and I'm going to just use it and enjoy it until enough issues crop up to warrant having MS take a look at replacement under Complete.
     
  6. Kris

    Kris Active Member

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    I have had 4 units and all of the had at least 20-25° free play as you call it. I never expected the stand to last a year.
     

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