Pen not working / sporadically working

Discussion in 'New Member Introduction & Site Assistance' started by cvw, Nov 15, 2017.

  1. cvw

    cvw New Member

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    Hi, I use my pen to handwrite notes on my university lectures. It was working really well and then a few weeks ago it just wouldn't write. I changed the battery, ran through the diagnostic tool and tried my husband's pen. in the end I noticed it was paired but not connected. then it started working again. but the problem has recurred and the pen is both paired and connected. Please help. don't know what to try next.

    thanks
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Remove the battery and with some Alcohol and Q-tip clean the leads in the battery compartment. Also, there is an issue with the Fall Creators update that is causing some pens to act like that if the above doesn't work.

    Microsoft promises a fix is coming shortly.
     
  3. cvw

    cvw New Member

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    thanks. will give that a try
     
  4. cvw

    cvw New Member

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    tried that. hasn't changed anything. do you have any other ideas? thanks
     
  5. jnjroach

    jnjroach Administrator Staff Member

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    Does your husbands pen work on your device? Does your pen work on your husband's device? That will help narrow down if it is the pen or the machine...
     

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