Random reboot and lock up

Discussion in 'Microsoft Surface Pro 3' started by HarnessTech, Aug 30, 2014.

  1. HarnessTech

    HarnessTech Active Member

    Joined:
    Jul 23, 2014
    Messages:
    131
    Likes Received:
    29
    Trophy Points:
    28
    In the last couple of weeks, I've had a weird issue with my SP3 (i5/8GB/256GB). I'll walk away from it and come back later to see the boot screen where you see the Surface logo against a black background and the spinning load icon. Problem is, it never boots. The only way to get any kind of response is to push and hold the power button for about 15 seconds, forcing a shutdown, then power up again. I don't know exactly what is causing this as it's always something that I find when I come back.

    That said, it sleeps most of the time I'm away from it that long and does just fine. But this weird reboot/lockup thing has happened about 4 times in the last couple of weeks. I have all the updates installed and everything seems to run just fine otherwise (although it does get a bit warm sometimes with basic tasks, but that's another issue in another thread).

    For the record, I've run the Microsoft troubleshooter and it finds errors every time I run it.

    Any thoughts on this? Has anyone else had this happen?
     
  2. HarnessTech

    HarnessTech Active Member

    Joined:
    Jul 23, 2014
    Messages:
    131
    Likes Received:
    29
    Trophy Points:
    28
    I'm not sure if this is related to the problem, but here's what happens when I run the troubleshooter 3 times in a row.

    ms-trb-1.jpg ms-trb-2.jpg ms-trb-3.jpg
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,335
    Likes Received:
    1,279
    Trophy Points:
    113
    Might be those buggy August patches.
     
  4. Zog1971

    Zog1971 Active Member

    Joined:
    Aug 3, 2014
    Messages:
    169
    Likes Received:
    27
    Trophy Points:
    28
    Location:
    Columbia, Missouri, USA
    My Device:
    SPro3
    I myself had this exact thing happen yesterday. I've had my i7, 256gb for almost a month and this is the first time it happened. I was on the device, walked away, came back and it was on the Surface screen with the thingy spinning. Let it do that for about 40 minutes thinking it was an odd update or something but finally also had to hold in the power button for 15 sec. Came back up fine, but not sure what caused this. It has been fine since, so hoping it won't come back. :)
     
  5. gdir

    gdir Member

    Joined:
    Aug 13, 2014
    Messages:
    75
    Likes Received:
    15
    Trophy Points:
    8
    Location:
    Germany
    My Device:
    SPro3
    Did you get any reports about it in the Event Viewer? Or perhaps a crash dump? Please check if you have a file at C:\Windows\MEMORY.DMP
     
    ctitanic likes this.
  6. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    You may have to refresh it.
     
  7. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,335
    Likes Received:
    1,279
    Trophy Points:
    113
    Last edited: Aug 30, 2014
    ctitanic likes this.
  8. HarnessTech

    HarnessTech Active Member

    Joined:
    Jul 23, 2014
    Messages:
    131
    Likes Received:
    29
    Trophy Points:
    28
    MEMORY.DMP shows:

    BugCheck 9F, {3, ffffe00006a68b60, ffffd00088e7b930, ffffe00006aec820}

    Probably caused by : ACPI.sys

    Followup: MachineOwner
     
  9. HarnessTech

    HarnessTech Active Member

    Joined:
    Jul 23, 2014
    Messages:
    131
    Likes Received:
    29
    Trophy Points:
    28
    Further looking in Event Viewer shows:

    8/29/2014 9:06:57 PM: An error from "ACPI" and the message, "The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly." -- this error would seem to coincide with that contained in the MEMORY.DMP file.

    8/29/2014 10:46:25 PM: An error from "volmgr" and the message, "Crash dump initialization failed!"

    8/29/2014 10:46:26 PM: A critical error from "Kernel-Power" with the message, "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
     
  10. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,099
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    That would be a Bug Check within Power Management, have you modified and/or hacked the system to circumvent Connected Standby, enabled Hyper-V or updated to Intel Reference Video Drivers?
     
  11. HarnessTech

    HarnessTech Active Member

    Joined:
    Jul 23, 2014
    Messages:
    131
    Likes Received:
    29
    Trophy Points:
    28
    No modifications at all.
     
  12. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,099
    Likes Received:
    1,724
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    I hate to recommend it but a refresh and/or reset are most likely in order, if that doesn't fix it and might be time for an RMA.
     
    ctitanic likes this.

Share This Page

Search tags for this page
acpi bios error surface
,
acpi bios error surface 2rt
,
locking surface pro and it reboots
,
microsoft surface reboots after locking the screen
,
reboot surface when locked up
,

surface locked up how to reboot

,
surface pro 3 reboots when locked
,
surface pro rebooting when locked
,
surface reboots when locked
,
warm reboot surface pro