Solved Sp3 won't connect to WiFi but will connect through Ethernet.

Discussion in 'Microsoft Surface Help' started by James. Bundy, Jan 9, 2017.

  1. James. Bundy

    James. Bundy New Member

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    Hello,
    My surface pro 3 won't connect to the WiFi. It says limited access and when I attempt to connect to the internet it says it has been secured but there is no internet. I have tried to update the Wifi driver, uninstalling the driver and re-installing, but that hasn't helped. Everyone else on our network are fine and I can connect through another person's internet.

    Our internet modem is a D-link viper and I am running windows 10. I have updated my surface to the latest update. I am confused and I don't know what to do.

    Please help me.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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  3. toaf

    toaf Member

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    i remember on my sp2 I had that issue..im trying to think of what fixed it for me. it was some odd check box that made it all good ill go look

    might have been a SSID or FIPS setting... its been along time. hopefully those or the ip6 thing helps

    I'm guessing it connects to your cell phones hotspot? if it does try trouble shooting from that point.

    good luck
     
    Last edited: Jan 10, 2017
  4. James. Bundy

    James. Bundy New Member

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    Wow, That seemed to fix it.
    Thank you for your help.
     
  5. sharpuser

    sharpuser Super Moderator Staff Member

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    Great. Marking solved.
     
  6. James. Bundy

    James. Bundy New Member

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    Sorry,
    I woke up this morning and checked it. It now doesn't work again. I went into the inernet settings and Ipv6 settings were how I left it. ToT.
     
  7. sharpuser

    sharpuser Super Moderator Staff Member

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    James,

    Have you ever installed Malwarebytes on your SP3?
     
  8. James. Bundy

    James. Bundy New Member

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    Sorry for the late reply,
    Yes I have Malwarebytes installed on it.
     
  9. sharpuser

    sharpuser Super Moderator Staff Member

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    Aha.

    There is an incompatibility with Malwarebytes. Microsoft and MB have yet to work out this conflict. This problem cropped up a few weeks ago with Defender Definition files. Basically, Windows 10 recognizes Malwarebytes as hostile. o_O The IPv6 change threw MB off for a short time.

    Search for Add or Remove Programs with Cortana, and remove Malwarebytes for now.

    Let us know.
     
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  10. James. Bundy

    James. Bundy New Member

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    Wow, It Worked!
    Thank you for helping me!
    I am now free from the tangle of wires that trapped my computer. Yay!
     
  11. sharpuser

    sharpuser Super Moderator Staff Member

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    Brilliant.

    At least you know that Defender was keeping you from all threats, imagined and real.
     
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  12. James. Bundy

    James. Bundy New Member

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    I guess that's one way at looking at it.
    Thank you so much for spending your time to help me.
     
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