Surface pro 3 pen no connection

Discussion in 'Windows 10 on Surface Pro 3' started by andy1494, Jun 19, 2019.

  1. andy1494

    andy1494 Member

    Joined:
    Oct 5, 2013
    Messages:
    54
    Likes Received:
    0
    Trophy Points:
    6
    Hi there any ideas , got surface pro 3, two pens with purple top, replace both pens with new batteries still cannot connect any ideas please
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,943
    Likes Received:
    1,199
    Trophy Points:
    113
    Location:
    Eastern USA & China
    My Device:
    Surface Book
    Hi, @andy1494,

    Sounds like a Bluetooth issue, which MAY be caused by interference.

    Try to connect those pens from another location, away from other electronics.

    If it works, You would not be the first who have found that WiFi routers, poorly grounded electronics, microwave communication dishes or towers nearby, or even a failing fluorescent lighting ballast is causing the trouble.

    Eliminate that possibility with a test. Then let’s move to the next step.

    Also, post your Windows Version and Build (Settings, System, About ...)
     
  3. BubbaUK

    BubbaUK Member

    Joined:
    Dec 20, 2013
    Messages:
    113
    Likes Received:
    16
    Trophy Points:
    18
    @andy1494 Dumb question, but have you changed both batteries in the Surface pen? There's two lithium ones in the top of the pen that power the Bluetooth as well as the AAAA battery (at least on my version of the Pro 3 pen).
     
    sharpuser likes this.

Share This Page