Troubles with Surface

Discussion in 'New Member Introduction & Site Assistance' started by Roberto, Jan 21, 2016.

  1. Roberto

    Roberto New Member

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    My Device:
    Surface 3 (Atom)
    Hi, I signed up because I´m experiencing troubles with my Surface 3 and I found it nearly impossible to get technical support throught the Microsoft website. No email to contact, just an answer desk that keeps you awaiting forever. My Surface often crashes and when I try to restart it, it keeps trying to restart forever, with no progress. Is there a way to turn off this thing, beside waiting for the battery to run out?I hope someone has some suggestions....
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Do a cold reboot.

    1) Press and hold power button for a full 25 seconds. Machine will shut down.
    2) Simultaneously press VolumeUP and Power until you see the "Surface" logo on the screen. Release both buttons.
    3) Exit the UEFI menu which will appear on your screen.
     
  3. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    We may have beaten Microsoft already. ;)
     

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