Warranty new Surface turnaround time?

Discussion in 'Microsoft Surface Pro 3' started by Tommy, Sep 10, 2014.

  1. Tommy

    Tommy New Member

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    Quick question : I had to send my surface 3 back to Microsoft because the screen was coming away from the glass. I sent it from the UK via UPS to the Netherlands (Microsoft exchange centre). I sent it this Monday 8th September and it was delivered to them today Wednesday 10th September at 13:11. How long does it take for them to send out new devices in your experience? Just want to know how long I have to wait.

    Cheers
     
  2. malberttoo

    malberttoo Super Moderator Staff Member

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    I don't think I've ever hear anyone say. But let us know when your new one is on the way.
     
  3. Tommy

    Tommy New Member

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    Update of service if anyone is interested. Got an email saying they received it and would ship replacement within 2 business days.
     

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  4. Tommy

    Tommy New Member

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    As of this morning (12 September) status is :

    Warranties
    My open service requests
    Service request #1261651
    Status: Your item has been inspected
    Created: 06/09/2014
    Surface Pro 3 (Serial # 010822)
    Hardware warranty expires: 09/08/2015
     
  5. Tommy

    Tommy New Member

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    So I have taken delivery (yesterday) of my refurbished (I presume) Surface 3. Photos of what i received are attached. Happy so far - all looks and works well.
    IMG_20140917_121435.jpg IMG_20140917_121506.jpg IMG_20140917_121519.jpg IMG_20140917_121539.jpg IMG_20140917_121604.jpg IMG_20140917_121647.jpg IMG_20140917_121700.jpg
     

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