WiFi stopped working - did complete reset

Discussion in 'Windows 10 on Surface Pro 3' started by jhawkjason, Oct 17, 2016.

  1. jhawkjason

    jhawkjason New Member

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    Hi all,

    I have a Surface Pro 3 i5 w/8gb RAM running Windows 10 Pro. Last Friday, the machine was sitting on the dock and the wireless adapter stopped working. I didn't have time to debug it over the weekend. Today I started working on it and was unable to get it to function. The computer I am typing on connects to WiFi without issues. I am unable to see any wireless networks at all and have unsuccessfully tried:

    Disable/enable network adapter
    Uninstall/reboot/install network adapter
    Soft reset (two button)
    Hard reset - current situation, has a fresh SP3 W10 image on the computer with no third party software

    Despite these, the wifi is still not functioning. Ethernet works while on the dock. It is out of warranty and Microsoft offered to swithc out the device for $350.

    Are there any other options here? Tell me I am missing something! :)
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Purchase a USB WiFi Nano Adapter....around $20-40 USD
     
  3. jhawkjason

    jhawkjason New Member

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    Thank you very much! That is a simple solution.
     
  4. kristalsoldier

    kristalsoldier Well-Known Member

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    So, this is a hardware problem? Does not sound like it since your SP3 is seeking out and registering some WiFi networks. Of course, I could be misunderstanding.
     
  5. jhawkjason

    jhawkjason New Member

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    The sp3 is not registering any wifi networks. I was saying that another computer in the same room could locate and use a network, so it is not a router issue.

    I did end up buying a device off of Amazon https://www.amazon.com/gp/aw/d/B01FF11QRO/ref=yo_ii_img?ie=UTF8&psc=1

    Seems to work fine but it is connecting to my AC and prefers to use wireless N when doing so. Not sure how to resolve that but another problem for another day. At least the WiFi works again!
     

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