"0% and not charging"

[TK-DKC]

Hi all,
After a period of weirdness described in another thread, Battery 2 finally got stuck on "0% and not charging".
I tried following the steps in Microsoft's troubleshooter to no avail.
Is there anything else I should try, or will I have to have it replaced (again)?
Thanks.

 

[Plantje]

My SP2017 had this as well last few weeks. Up until a point where I wasn't able to take notes during a meeting. This is an issue that lives for years. How come, it cannot be fixed?

 

[Orlbuckeye]

Well it could be the battery or the battery meter as sometimes they aren't accurate.

 

[TK-DKC]

It got worse. While working on battery (power not connected), the laptop shut off, and now I'm seeing this.

 

[Plantje]

And it is not charging at all? Different power brick?

 

[TK-DKC]

And it is not charging at all?

Nope.

Different power brick?

Since the problem originally affected only one of two batteries, I don't see how the power supply could be at fault, but now that you mention it I'll try with a different one on Monday. Cheers!

 

[TK-DKC]

It gets weirder. I had left my laptop with the charger connected since Thursday, and now Battery 1 has charged. Now, however, the machine will occasionally drain that battery instead of taking power from the adapter despite reporting being plugged in...
I'll try with another adapter when I go to work tomorrow.

 

[Plantje]

Also, what version of windows 10 are you running? Didn't they take away the performance slider over a year ago?

I run 1809 and it still has the slider

 

[MickeyLittle]

Crazy idea but has fixed a copy of other laptop issues over the years.

1. Unplug the Charger
2. Run your Surface Book until the battery drains and powers down
3. Press and hold the power button for 15 seconds to any discharge out
4. Plug Charger in and see if that fixed it

 

[Ian Witts]

Just in case it's useful, my SurfaceBook 2 stopped charging which was always done via the Surface Dock. I have no idea why this might be, but flashing the firmware (on the Surface Dock) to the latest version resolved the issue and it started charging again.

HOWEVER, a side-effect is that any USB headset that is connected whist the laptop is docked with have intermittent microphone issues. Actual sound playback is fine.

 

[TK-DKC]

It gets even worse. See the attached.
I'm currently engaged in a legal fight with Microsoft through various consumer agencies in the EU to have them provide a new replacement since this battery issue arose so soon after I received the machine.

 

[Plantje]

That definitely doesn't look good!