Darren Donovan
Member
So after the "update" back in November (?), my SP2 stopped charging. I dropped it off in person at a MS store, that was in mid December. I got in back over a week later (sent to me, since I don't live near the store). I saw that they sent me a Surface, not my Surface Pro 2. Totally different serial numbers, the stand only opens to 1 position,.... This was when the frustration really started to set in. I called multiple times, waited a long time each time. I understand that this was during the holiday season, so I let it be. I must say that they were real nice on the phone, apologizing for the wait, and admitted that they messed up in sending out the wrong tablet,... It's been over a week of calling back and forth, and multiple emails. I keep getting the same message, that they need to hear back from their "Robo" department (what is a Robo dept?). I called and emailed the store manager, she has been courteous, but hasn't been able to do much for me, except saying that she's waiting for a response from the people who fixed my SP2. I got rid of my laptop and desktop, to get this SP2, it's an awesome product. I've asked to come into the store, drop off the Surface, and pick up a Surface Pro 2, any Surface Pro 2 that is in stock. So far they have refused. I need this for my work, and have stated that many times during our correspondence. Am I being unreasonable in asking for another SP2? What would you guys do? Is there a contact number that is higher in the command chain than the store manager? She's nice, but is not able to resolve my problem fast enough. I contacted customer support, and was told to call the store.
Thanks,
Thanks,
